Shipping Policy

Last updated August 23, 2026 · Torus Coffee Company LLC — Iowa City, IA

🌟 Good news: freeze-dried snacks are the perfect travel companions — shelf-stable, lightweight, and they don't mind a warm mailbox. No refrigeration or rush shipping needed.

1. Where We Ship

Currently shipping within the United States. Local delivery in the Iowa City area may be available — contact us for details. International shipping is on the roadmap (customs rules for candy are surprisingly complicated).

2. Processing Time

Orders are packed within 1–3 business days. Every bag is checked by human hands (usually Sara Jane's) before it leaves orbit.

3. Carriers & Timelines

USPS Ground Advantage: 2–5 business days typical
UPS/FedEx options: available at checkout where offered
Tracking numbers are emailed automatically when your order ships

4. Shipping Costs

Calculated at checkout based on weight and destination. Free-shipping thresholds and any local delivery rules will be shown before payment.

5. Heat & Weather Notes

Freeze-dried candy handles heat far better than regular chocolate, but extreme summer heat can still soften certain pieces. In peak summer we may include insulation; if your package sat in a hot mailbox, pop it in the fridge briefly — the crunch returns.

6. Problems?

Damaged or incorrect order? See our Return & Refund Policy — replacements ship fast and we cover return shipping for our mistakes. Or just email admin@toruscoffeecompany.com.

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